Hundreds of clinicians in emergency departments across the country are using the MultiScale Hive solution and the Connect-ED product to revolutionize how their EHR data is used. With streaming access to operationally relevant EHR data, these clinicians have instant access to the patient information they need to communicate, collaborate and work together to transform care delivery. These are some of their stories.
Russ Kino, MD, Medical Director Emergency Services/CMIO, Providence Saint John’s Health Center
Dr. Kino explains how MultiScale is providing the real-time ability to change things on the fly—with staffing, the distribution of patients, and determining the optimal allocation of resources.
“From a leadership perspective MultiScale has: (1) Provided the real-time transparency and data we needed, and (2), as an outside agent, helped us produce change.”
Maria Calloway, Chief Nursing Officer, Providence Medford Medical Center
Maria Calloway explains how MultiScale is providing event focused data around quality and safety in order to improve communications at her facility.
“I use MultiScale every day. I’m able to look at what is going on in my ED….I can get very focused data based on an event in time which is really important when you’re trying to make changes in throughput…communicate with team members about processes, quality and safety…and ensure seamless transitions and care…”
Providence Saint Joseph Burbank ED Medical Director Celina Barba-Simic, MD knew something had to change. It was February 2018. Like many EDs dealing with cold and flu season, their ED was experiencing high patient volumes. This created lengthy wait times. Understandably patients and their caregivers were frustrated. In fact, physicians immediately felt behind as soon as they started their shifts.
It’s January 2018. One of worst flu seasons in nearly a decade has descended on the United States. Oregon has spent six straight weeks dealing with widespread flu activity. Emergency room visits for “influenza-like illness” are higher than they’ve been in years. There is urgency to act.
ED boarding times impact quality. In 2011, CMS published a set of performance measures that highlighted the ED. “ED-1, Admit Decision Time to ED Departure Time for Admitted Patients” was an important measure. As the measure stated,” Reducing the time patients remain in the emergency department can improve access to treatment and increase quality of care. Reducing this time potentially improves access to care specific to the patient condition and increases the capability to provide additional treatment.”
We Get It
The ED is the front door to your health system experience. Ambulance diversions and excessive wait times don’t reflect the quality your organization works hard to deliver. Inpatient discharges are key to managing the daily influx of ED admissions—and, delays in dispositioning patients out of the hospital cause patients to be held in the ED.
The Connect-ED product provides streaming, real-time transparency into the operational data needed to manage patient throughput. It creates operational efficiency—improving patient care and everyone’s experience.
- Patients that leave the ED before being seen cost a hospital between $290 and $7,400
- An in-house report, on average, can cost $6,000 and take up to 3 weeks to produce